General sales conditions, cancellation :
1) A customer confirmation involves the full approval of the below “general sales conditions” of La Solenzara hotel.
2) Reservations are considered firm only after receipt of a written confirmation from the customer (by email, mail, or fax) with his deposit.
The deposit amount for rooms is 1 night for stays under 3 nights or 30 % of the total booking for stays over 3 nights OR 50% for appartments.
The reservation will be followed by a confirmation from the hotel keeper.
3) The deposit is deductible at the end of the stay, only if the agreement has been fully respected.
4) All modifications or cancellations of a booking must be sent in writting.
Changes or cancellations made by phone will not be taken into account.
5) In case of cancelled booking, the deposit will be fully kept by the hotel keeper and won’t be paid back.
Except for exceptional case (illness, accident) : more than 56 days before arrival date 30 € for fees. Between 56 and 28 days before arrival 50% of deposit + administrative fees. Between 28 days and arrival day the entire deposit will be kept by the hotel keeper.
6) Shortened and interrupted stays, whatever the reason, must be paid in full by the customer.
Customers have to pay the stay in full in accordance with the exact terms of their reservation and the confirmation of the hotel keeper.
Any service not used by customer (meals …) for any reason whatsoever won’t be paid back.
7) Rooms are available after 3.30 pm arrival date (or sooner if inoccupied the day before) and must be free before 11.00 am departure day.
In case of longer stay, the current day will be invoiced.
8) The customers who have to leave the hotel before 8.00 am have to pay the previous evening.
9) The non-taken meals (breakfast, half or full board or hotel packages) won’t be deducted from the invoice.
10) Drinks are not included in rates.
11) Prices are per day (unless otherwise stated in our offers), per stay for “hotel packages”.
12) The competent courts in case of dispute are those of Ajaccio (Corsica).
13) La Solenzara hotel expressly reserves the right to cancel any stay.